Shipping policy
Shipping Policy
We’re committed to ensuring that your gift arrives beautifully and on time. Below, you’ll find details on our shipping options, timeframes, and what to expect once you place your order.
| Shipping Method | Estimated Delivery | Tracking Available |
|---|---|---|
| Standard | 4-11 business days | ✔️ |
| Expedited | 2–5 business days | ✔️ |
Processing Times
All orders are hand-packed with care in Canada and typically ship within 1–2 business days. Orders placed on weekends or holidays will be processed the following business day.
Shipping Carriers
We primarily ship via Canada Post, UPS, or similar trusted carriers, depending on your location.
🇨🇦 Shipping Within Canada
- Standard Shipping (3–7 business days): FREE on orders over $70
- Express Shipping is available at checkout
- Tracking details will be emailed once your order ships.
🇺🇸 Shipping to the USA
- Standard Shipping (4–9 business days): FREE on orders over $100
- Orders may be subject to customs delays depending on your location.
- Orders may be subject to customs processing and import duties or taxes upon arrival. These charges are the responsibility of the recipient and are not included in the product or shipping price.
Lost or Delayed Packages
If your package is lost in transit or delayed beyond the estimated timeframe, please contact us. While we are not responsible for carrier delays, we’ll do everything we can to help locate your order or provide a solution.
Gifting & Packaging
All Neat Boss gift sets are securely packaged in our premium magnetic gift boxes, ready to gift without extra wrapping. A greeting card is included in every order.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow your gift’s journey.
Shipping You Can Trust
We know how important it is for gifts to arrive on time—especially for birthdays, holidays, or moments that matter most. We hand-pack each order within 1–2 business days and ship from our Canadian warehouse. Our team double-checks every label, and all shipments include tracking so you’re never left wondering. Whether you choose free standard shipping or expedited delivery, your package will arrive neatly packed, beautifully presented, and ready to delight. If you have any questions about your shipment, our customer care team is always happy to help!
Questions or Concerns?
If you have any issues with your delivery, please reach out to us at info@neatbossgifts.com and we’ll be happy to assist you.